How long will my order take to produce?
Our production lead times vary throughout the year and depend on the model. Lead times are available on our product pages. Please contact our Sales team for the most up-to-date lead time information.
Do I get regular updates on my order?
You will receive a generic email once your order has entered the production phase. For more specific updates on your order's progress, please contact our sales team by email at contact@thechesterfieldcompany.com or phone at 0161 737 1600.
How do I place an order?
There are 4 easy ways to purchase a Sofa from us:
- Website
- Showroom
- Phone
- Bacs/Email
Which payment terms do you offer?
You can place your order in person or on the telephone. We do ask for payment in full prior to delivery. If you choose to place your order directly through the website full payment will automatically be taken from your card.
Do you offer finance?
When you purchase on our website, the full payment will be automatically taken from your card. We typically require full payment upfront to avoid any delays in dispatching your order. However, if you prefer, we can accept a 50% deposit over the phone or in the showroom, with the remaining 50% balance to be paid before your order is dispatched.
What credit/ debit cards do you accept?
We can only accept payment in full on our website. We accept any regulated UK cards other than American Express (Amex).
Can you modify your sofa designs to suit my requirements?
It depends on your specific requirements. In most cases, we can help you. If you have specific requirements, please contact us directly at 0161 737 1600. Any modifications to your order will classify your order as "bespoke" and therefore non-returnable.
Is the leather you use of the highest quality?
Yes, we use only the highest quality leather. All of our leather is hand-cut from full hides, sourced from the finest European suppliers to ensure superior quality in every piece of furniture.
Which wood is used to manufacture your furniture frames?
All of our frames are all hand-crafted from solid beech hardwood.
Can I use my own leather or fabric for my sofa?
Yes! We are very happy to accommodate our customers’ with their own choice of leather or fabric. Please get in contact with our sales team to discuss your desired choice of upholstery further.
How can I protect my new sofa?
We offer a 15 year guarantee on your framework while your leather/fabric is guaranteed for 1 year. If you want additional piece of mind we also offer extended warranties which cover you for 5 years with accidental damage, pet damage, child damage and almost any scenario you can imagine. Available as one of our personalisation options through the site or contact the sales team for more details.
What is the difference between made to order/ bespoke and stock items?
Made to Order items are customised to your preferences, including your choice of size, fabrics or leathers, and feet from our standard ranges.
Bespoke Order involve modifications to the frame or other specific requests that are accommodated to fulfil your order, which cannot be placed through our website. This includes using fabric or leather that is not within our standard range. If you do proceed to order a bespoke piece of furniture, it will be non-returnable unless there is a manufacturing fault.
Stock Order are products we have in stock (showroom), end-of-clearance lines, ex-photoshoot models, or refurbished goods. These items cannot be further modified. Please note that if you intend to add new items to a stock item, we cannot guarantee colour matching, as leathers and fabrics can vary from batch to batch. All of our stock pieces are sold "as seen" and cannot be returned or exchanged unless they are faulty or not as described. Stock items are delivered within 14 days, while Bespoke/ Made-to-order items are specially made for you, and therefore have longer delivery times.
How can I be sure my furniture will fit into my home?
Most of our products will be able to fit into a standard home. We normally advise your door width be a minimum of 75cm and majority of our products would maneuver through here. Be wary of any tight bends, ceiling clearance, balustrades and other obstructions.
Feel free to look at our Access Guide here for more information, if you are still unsure please contact our Sales team for some advise.
Can I see the sofas in person before I buy?
Of Course. We have a large selection of our Chesterfields in our showroom in Salford, Manchester. It goes without saying that it would be impossible to house each style in every type of leather/ fabric, so we advise you to give us a quick call to check if we have what you want before setting off.
What are your opening times during the week?
Monday to Thursday 8:30am - 5pm
Friday 8:30am - 1:30pm
Saturday 10am - 4pm
Sunday 11am - 4pm
Is there a delivery charge?
We have a standard delivery charge of £89 for all UK Mainland deliveries. Any small accessories have a delivery charge of £9.
When will I be notified about my delivery?
When you make a purchase, our salesperson will let you know the estimated production lead time. Once your goods are ready, your sales rep will contact you if there is any outstanding balance to be paid. After the payment is settled (or immediately if there's no outstanding balance), we will forward your delivery details to our couriers who will get in touch with you within 3-4 days to arrange delivery.
Typically, deliveries are scheduled at least a week in advance, and 48 hours before delivery, you will receive a 2-hour time slot for your delivery day. On the delivery day, a member of the Delivery Team will contact you in the morning to confirm the time slot.
Why can’t I choose my own delivery day/time?
We work with an external national courier for our deliveries. To maximise eco-efficiency, they pre-plan their routes based on delivery locations. This means that you won’t be able to choose a specific delivery day or time. However, the courier will contact you with a date and time slot when they’re scheduled to be in your area ahead of time to give you time to prepare. If that time doesn’t work for you, they’ll reschedule your delivery for the next time they’re in your area.
What if I need my delivery within a certain timeframe? (Holidays, etc.)
If you need a delivery within a specific timeframe, please contact our customer care team. They can note down your order and inform our couriers in advance. PLEASE NOTE: We recommend calling our team before dispatch so they can assess and ensure the best possible outcome.
Can you deliver overseas?
We can arrange delivery to an address outside the UK mainland. Additional delivery charges will apply. For further information please contact us via email, quoting: Non-Mainland UK Delivery and a member of our sales team can look into this further.
Alternatively, collection from our factory can be arranged by you at your own cost (in such cases you will be responsible for satisfying yourself before dispatch as to the condition of the product). We will not be responsible for any customs duties or local taxes payable in overseas locations.
PLEASE NOTE: warranties and guarantees do not extend to goods that are shipped outside the UK mainland.